FAQ

Q: What exactly does smartresearch.ca do?
Smartresearch.ca is a professional online Canadian based provider of research services for researchers and students worldwide in every field of study at a very reasonable price.  We provide services in a variety of areas, including, but not limited to consultation, biostatistics, dissertation management, data management, data analyses, manuscript/ dissertation proofreading and editing, and conference material preparation.
 
Q: What makes smartresearch.ca different?
At Smart Research we bring to table blend of expertise and experience which is unmatched by competitors. Our processes are reliable and robust, and our pricing are fair. We aims to provide outstanding research services, customized to each individual project. All our services are confidential, timely and reliable.
 
Q: How does the process work?
The process is really simple. Email info@smartresearch.ca to schedule an initial consultation to determine what services you need, and all the deadlines involved in your project.  Once we agree to work together on your project, we will email you an invoice with a link to a secure online processing system where you can pay with a credit card or a PayPal account. We start working on your project once you make full payment for the order. 
 
Q: Is your website secure?
Smartresearch.ca uses industry standard (256-bit SSL) or higher encryption for communications between your computer and our website when you upload documents and pay for your order. This is the same strength as most cash machines (ATMs) and many retail stores. PayPal is an extremely secure online payment service that guarantees purchase protection, transaction monitoring, seller verification, and security of financial information.
 
Q: How much does the editing and proofreading cost?
The cost varies; depend on the total words count (pages) as well as the turnaround times.  
 
Q: I haven’t received my email response. What is next?
If it has been more than 24 business hours since you contacted us and you have not received a reply, please call our office directly at (289) 997-6064. While e-mail is generally very reliable, in some cases e-mails do not make it through to the intended recipient. Sometime you send a large attachment; please send a follow-up e-mail letting us know that the files were sent.
 
Q: What about confidentiality?
Only Smartresearch.ca staff has an access to our site and order system, and all staff members are required to sign a confidentiality agreement before they can work for us. We do not sell, transfer, or share any client information with any other party. We also have a secure site. We use industry-standard (256-bit SSL) or higher encryption for communications between your computer and our site when you upload documents and pay for your order.
 
Q: Are my documents and data protected?
Yes. We do not share your data and/or results outside of Smart Research. We have non-disclosure agreements available for additional protection.
  
Q: Can you write the document (or parts of the document) of my dissertation/thesis?
No. We do not write theses / dissertations or research papers. We will read your document and give you edits and/or suggestions, but the writing must be your own. We can assist you with the appropriate wording and the presentation of statistics for the results section of your document, but, again, we do not write theses or dissertations.
 
Q: Do you help with qualitative research?
Yes. Smart Research has helped clients with mixed methods dissertations and qualitative dissertations.
 
Q: What software’s are used for data analysis?
We routinely use SPSS for statistical analysis. Other software’s, like SAS, STATA, Lisrel, and Excel may also be used, depending on the type of analysis required.
 
Q: What software and format should my document is saved in before I send it to you?
We prefer documents saved in Word because we use Microsoft Word’s Track Changes feature to edit. Manuscripts should be double-spaced, with one-inch margins, and in a 12-point font size
 
Q: I can only do my data entry in Excel. Would you be able to help me?
Yes. If your data is in Excel formatting, we are able to import this data into the statistical software needed for your project.
 
Q: My deadline is approaching soon! How quickly can you proofread & edit my document?
Because we have a team of consultants with flexible schedules, we may be able to complete your project in a quick time. Please feel free to ask contact@smartresearch.ca  about it.